Coordinating technological change in large software organizations Quote: "Part of what distinguishes great infrastructure teams is a sense of empathy for those that depend on them. When attempting to move an organization forward with a new technology, such a team will reduce the barrier to entry by addressing any likely concerns and minimizing the amount of work that developers have to do to make the switch. By going the extra mile to ease the lives of others, the team initiating the change improves the likelihood of success and greases the wheels of forward progress." (categories: startupsinfrastructuremanagementsoftwaredevelopment )