Jon Udell recently blogged about the way in which he ‘connected’ paths with a number of people or introduced acquaintances via blogging / publishing and bookmark sharing. One of the Important Takeway’sTM is that tagging, blogging and social bookmarking tools are a great way of saying, in a (hopefully) machine readable format, “what I’m thinking about” and “what I’m an expert in“.
At Jive Software, working on the Clearspace team, we’ve tried to make it easy to find experts, going so far as to add some really novel expertise searching and profiling. You can do a search for a person using a keyword and any number of profile fields against a specific space or community to find someone who might know the answer to the problem you’re facing. And that’s useful but I think the real value is going to come from the kind of thing that Jon mentions in his story: I’ll call it non-directed expert search. Imagine for a moment a giant faceless corporation with tall walls between departments: Don from the Widget team blogs about replicated and distributed data management on a regular basis. He’s busy (he just had another kid and doesn’t have time to go looking for experts in his field) but because he’s blogging and tagging in his regular course of work, Scott from the FooBar team might subscribe to a tag feed like ‘caching’ or ‘reliability’ and he’ll catch one of Don’s blog posts. And just by making it really easy to publish blog posts and bookmarks and by making said blog posts and bookmarks searchable, taggable, and syndicated, your employees and community members can connect without having to search for an expert, the experts present themselves, said using a quote from the aforementioned blog post:
…Data tends to finds data. And when it does, people find each other.
From an interview with one of the developers on the twitter.com team:
I think the real power of Twitter is its ability to channel over different mediums at the userâ€™s whim. IM, SMS, email, and the web are just transports as far as Twitter is concerned. Generally, you have to go out and get information via whatever medium that information is on. With Twitter, information can come to you via whatever medium you prefer. Or, if you want some space, you can easily turn off the information tap with a simple â€œoffâ€ command. Thatâ€™s powerful.
I linked to a blog post by Tim O’Reilly a couple days ago that summarized this feature by calling it a ‘communications multiplexer’… There are other companies that do interesting things in this space in different ways: rasasa.net, zaptxt.com, feedcrier.com, etc… It’s also one of the ways I’d like to evolve the instantFeeds plugin I wrote: be able to send an email, IM or an SMS or maybe even message into a web page: get only the information you want, delivered using the medium of your choice.
- O’Reilly Open Source Convention – July, 24-28, 2006 – Portland, OR
All (not yet, but hopefully soon) the presentation files from OSCON 2006.
(categories: opensource oreilly oscon oscon06 oscon2006 presentations )
- MF Bliki: CustomerAffinity
Struck a chord with me: “The real intellectual challenge of business software is figuring out what the real contribution of software can be to a business. You need both good technical and business knowledge to find that.”
(categories: affinity business customer software )
- MSDN Wiki Home Page
MSFT integrating community contributions into Microsoft content via a wiki.
(categories: for:barrytallis microsoft msdn wiki )
- ONLamp.com — Rethinking Community Documentation
… in our day and age, *connections* with other people have taken precedence over book publishing.
(categories: community documentation for:barrytallis opensource oreilly wiki )
- Put off Firefox 1.5’s “Unresponsive script” dialogue – Lifehacker
Apply the change mentioned on the page if you get these annoying messages from Firefox.
(categories: browser firefox hacks )