- Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
Quote: "We’ve learned that NPS doesn’t tell us anything about the customer’s experience or their loyalty. In fact, we can’t trust NPS to tell us anything useful."
(categories: nps metrics customerservice customerfocus analytics )
- Engineering management stuff I learned in 2017.
Lots of interesting industry observations on 2017.
(categories: 2017 engineering infrastructure software terraform streams )
- 200+ examples of AI in action
Long list of examples of AI.
(categories: ml ai machine-learning )
- Ten years in, nobody has come up with a use for blockchain
One view of blockchain, cryptocurrency and bitcoin.
(categories: blockchain cryptocurrency technology 2017 economics )
- deep learning a critical appraisal
Problems that Deep Learning faces including "Deep learning presumes a largely stable world, in ways that may be problematic" and "Deep learning thus far works well as an approximation, but its answers often cannot be fully trusted".
(categories: machine-learning deep-learning ml ai intelligence )
- Principles of Technology Leadership
Had never seen Sun’s leadership values (kick butt, have fun, love customers, innovate)… 2018 goal: make it to Monktoberfest.
(categories: monktoberfest values principles leadership technology )
- Google Maps’s Moat
Epic blog post, quote: "Google is creating data out of data."
(categories: analytics apple google data maps googlemaps cartography design ai mapping )
- How to Disconnect for Deeper Connection – The Cleanest Line
Quote: "Mounting studies show that spending time on social media actually leaves us more depressed than before. Rather than feeling connected to people, we feel lonelier. And yet we’re addicted to the easy time-kill of scrolling through Facebook and Instagram, to the endorphin bump of notifications that someone liked your post or commented. We’ve become addicted to virtual relationships with our phones. With this addiction, we’ve lost the feeling of community with other people and with the natur…
(categories: life culture dopamine thinking instagram relationships )
- LukeW | An Event Apart: Prototyping The Scientific Method of Business
Quote: "Design done right can be the scientific method for business. People within a company have lots of ideas and often talk past each other. Designers can take these ideas, give them shape as prototypes, and allow the company to learn from them."
(categories: design business hypothesis )
- About Amazon – 2016 Letter to Shareholders
I’d pay money to read a book about Amazon’s customer obsession as described here. Quote: "Staying in Day 1 requires you to experiment patiently, accept failures, plant seeds, protect saplings, and double down when you see customer delight. A customer-obsessed culture best creates the conditions where all of that can happen."
(categories: amazon business culture process customerfocus day1 )
- How We Reorganized Instagram’s Engineering Team While Quadrupling Its Size
Quote: "We picked our top five outcomes, which became our organizational principles: Minimize dependencies between teams and code Have clear accountability with the fewest decision makers Groups have clear measures Top-level organizations have roadmaps Performance, stability, and code quality have owners"
(categories: engineering management instagram growth )
- What’s Scary About Amazon Web Services – tecosystems
Quote: "But AWS increasingly appears to have an intuitive grasp, if not completely consistently, of the jobs its customers are hiring it for."
(categories: customerfocus amazon aws productmanagement )
- Software 2.0 – Andrej Karpathy – Medium
Quote: "Software 2.0 is not going to replace 1.0 (indeed, a large amount of 1.0 infrastructure is needed for training and inference to “compile” 2.0 code), but it is going to take over increasingly large portions of what Software 1.0 is responsible for today. Let’s examine some examples of the ongoing transition to make this more concrete…" The ".. increasingly large portions of what Software 1.0 is.." seems like a stretch since the vast majority of code in the world isn’t doing speech recogn…
(categories: ai programming software machinelearning future ml )
- Products Over Projects
Quote: "Traditional enterprise IT has followed the two-pronged city model of permanent “run” teams and on-demand “change teams” i.e. the “projects” approach, and have paid the price in terms of responsiveness to the business. Digital-age business can ill afford to be sluggish in responding to feedback from business stakeholders or the market. Business-capability aligned teams need to have the level of funding, staffing and authority to switch focus or pivot their approach to a problem on the fly…
(categories: agile development software product )
- A Matter of Survival: An Introduction – A Matter of Survival
Fun extrapolation of principles from the Deep Survival book to software engineering from Michael Kelly. Quote: "Perceive, believe, then act Strive to perceive things as they are, not how you wish they were or how you think they ought to be. Believe what you perceive. Then act accordingly."
(categories: softwareengineering thinking mental-models management agile )
- Your company’s Slack is probably sexist — Quartz at Work
Long read but well worth it.
(categories: sexism slack gender communication inclusivity equality )
- bcg.perspectives – Center and Periphery
<blockquote>Perspective is powerful. Too narrow, it can blind us to threats. Well deployed it can open our eyes to opportunities. All too frequently those in the “center” who lead highly successful and efficient business models take an inside-out perspective—and miss critical signs from the periphery. Customer needs may be shifting. New attackers may be emerging. Organizations can enrich their strategies through a more balanced appreciation of the dialectic between center and periphery—and the o…
(categories: strategy decision-making priorities )
- Public SaaS Company Retention Metrics (as of June 2017)
- GitHub – k88hudson/git-flight-rules: Flight rules for git
I like the "flight rules" metaphor.
(categories: git metaphors )
- The Pac-Man Rule at Conferences — Eric Holscher – Surfing in Kansas
Quote: "When standing as a group of people, always leave room for 1 person to join your group."
(categories: people body-language conferences inclusion )
- Patience on Darkness — AntiGravity Equipment
(categories: climbing motivation goals life )
- The New Science of Building Great Teams
Quote: "… successful teams share several defining characteristics: 1. Everyone on the team talks and listens in roughly equal measure, keeping contributions short and sweet. 2. Members face one another, and their conversations and gestures are energetic. 3. Members connect directly with one another—not just with the team leader. 4. Members carry on back-channel or side conversations within the team. 5. Members periodically break, go exploring outside the team, and bring information back." …
(categories: management teams leadership culture communication team )