Links: 7-28-2018

2 thoughts on “Links: 7-28-2018”

  1. That Henry Ford story is money. I refuted that “Better Horse” quote just last week with the Swiffer story, but this one is better.

    A version of Swiffer story

    “when we put on our anthropologist hats and tried to see what was going on outside of any preexisting framework, we noticed something strange: about half the steps were for cleaning the floor; the other half were for cleaning the mop.”

    A $1B product arose from deeply understanding customers.

  2. “Countered is probably a more accurate word than “refuted.” I think you need to balance the two points of view….

Leave a Reply

Your email address will not be published. Required fields are marked *