illumos developer > 2013 > May > need reviews for.. Quote: "Empathy is a core engineering value. This is especially true when it comes to backward compatibility, even moreso when targeting environments in which your product is used to make money. There are plenty of situations in which it’s easy enough to say "don’t do that, then" and leave it at that. Like most engineers, I have little patience for people who refuse to read the manual, make assumptions about the system’s behaviour from unreasonable bases, or engage in obviously retarded diagnostic procedures that serve only to worsen the original problem. All that said, there are also plenty of instances in which it’s essential to at least attempt to understand the plight of our users. This is one of them." (categories: culturedevelopmentempathyengineeringsoftware )