Links: 10-26-2009
- JS-Kit ECHO
Really nice commenting engine that gives people the ability to share their comments back into Facebook, Twitter and a bunch of other places.
(categories: javascript widgets comments ajax web2.0 socialsoftware socialmedia ) - IdeaPaint: Turn Your Entire Office Into a Whiteboard | Design & Innovation | Fast Company
Would love to have this at work.
(categories: whiteboard brainstorming paint ideas creativity design ) - How Google and Facebook are using R : Dataspora Blog
Quote: "[Facebook] … found that activity at three months was predicted by variables related to three classes of behavior: (i) how often a user was reached out to by others, (ii) frequency of third party application use, and (iii) what Itamar termed “receptiveness” — related to how forthcoming a user was on the site."
(categories: statistics google analytics facebook datamining analysis data ) - Restructuring expert attention to revive the lost art of personal customer service « Jon Udell
Quote: "We’ve been told that companies can’t afford to focus expert attention on customers. The truth, of course, is that they can’t afford not to. For a generation and more we’ve driven a wedge between people who have expertise with products and services and people who need that expertise. How’s that working for you? Me neither. It’s true that expert attention is a scarce resource. But we’re living through a Cambrian explosion of awareness networks and communication modes. Used adroitly, they can optimize the allocation of that scarce resource. Which is a fancy way of saying: Maybe personal customer service isn’t a lost art after all."
(categories: customerservice management socialsoftware expert-attention )
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