- JS-Kit ECHO
Really nice commenting engine that gives people the ability to share their comments back into Facebook, Twitter and a bunch of other places.
- IdeaPaint: Turn Your Entire Office Into a Whiteboard | Design & Innovation | Fast Company
Would love to have this at work.
(categories: whiteboard brainstorming paint ideas creativity design )
- How Google and Facebook are using R : Dataspora Blog
Quote: "[Facebook] … found that activity at three months was predicted by variables related to three classes of behavior: (i) how often a user was reached out to by others, (ii) frequency of third party application use, and (iii) what Itamar termed “receptiveness” — related to how forthcoming a user was on the site."
(categories: statistics google analytics facebook datamining analysis data )
- Restructuring expert attention to revive the lost art of personal customer service « Jon Udell
Quote: "We’ve been told that companies can’t afford to focus expert attention on customers. The truth, of course, is that they can’t afford not to. For a generation and more we’ve driven a wedge between people who have expertise with products and services and people who need that expertise. How’s that working for you? Me neither. It’s true that expert attention is a scarce resource. But we’re living through a Cambrian explosion of awareness networks and communication modes. Used adroitly, they can optimize the allocation of that scarce resource. Which is a fancy way of saying: Maybe personal customer service isn’t a lost art after all."
(categories: customerservice management socialsoftware expert-attention )
- danieltenner.com — What problems does Google Wave solve?
Quote: "… People work on documents, presentations, etc. They have lengthy discussions over email. Pieces of work bounce back and forth across one or multiple organisations for weeks before they’re finalised. People are brought on to the conversation late in the day. Attachments get lost. Inboxes fill up and emails bounce. It’s a major pain."
(categories: google wave googlewave email collaboration communication social )
- Game (dog) – Wikipedia, the free encyclopedia
Via the Gladwell article about football: Game or Gameness is a quality of fighting dogs or working terriers that are selectively bred and conditioned from a very early age to develop traits of eagerness despite the threat of substantive injury. Dogs displaying this trait can also be described as persevering, ready and willing, full of fight, spirited, or plucky.
(categories: sports )