- Net Promoter Score Considered Harmful (and What UX Professionals Can Do About It)
Quote: "We’ve learned that NPS doesn’t tell us anything about the customer’s experience or their loyalty. In fact, we can’t trust NPS to tell us anything useful."
(categories: nps metrics customerservice customerfocus analytics )
- Engineering management stuff I learned in 2017.
Lots of interesting industry observations on 2017.
(categories: 2017 engineering infrastructure software terraform streams )
- 200+ examples of AI in action
Long list of examples of AI.
(categories: ml ai machine-learning )
- Ten years in, nobody has come up with a use for blockchain
One view of blockchain, cryptocurrency and bitcoin.
(categories: blockchain cryptocurrency technology 2017 economics )
- deep learning a critical appraisal
Problems that Deep Learning faces including "Deep learning presumes a largely stable world, in ways that may be problematic" and "Deep learning thus far works well as an approximation, but its answers often cannot be fully trusted".
(categories: machine-learning deep-learning ml ai intelligence )
- Principles of Technology Leadership
Had never seen Sun’s leadership values (kick butt, have fun, love customers, innovate)… 2018 goal: make it to Monktoberfest.
(categories: monktoberfest values principles leadership technology )
- Google Maps’s Moat
Epic blog post, quote: "Google is creating data out of data."
(categories: analytics apple google data maps googlemaps cartography design ai mapping )